Admission & Payment Guide

The Admission Desk operates around the clock. New patients go through an intake process where they provide information that helps us with case management and follow-up care. Accurate details are important, particularly for insurance purposes.

Corporate patients must present their designated silver card at admission. In emergency situations an employee ID card may be accepted. Patients with credit agreements need a letter of authorization from their employer.

First-time patients receive a one-time registration and are issued a Unique Hospital Identification (UHID) number and card.

• Only one visitor per patient is allowed.
• Scheduled visiting times apply.
• The hospital does not take responsibility for lost valuables.
• Billing enquiries should go through the billing counter.
• Discharge processing takes 2–5 hours.
• Mobile phone use should be kept to a minimum.

• Initial deposits vary based on room type and treatment.
• Surgery and package services require full payment at admission.
• Accepted payment: cash (local or foreign currency) and credit cards. Cheques are not accepted.
• Updated provisional bills are available at IP Billing, Level 1.
• Additional deposits are required if the bill exceeds the initial amount.
• Billing personnel are available 9:00 AM – 5:00 PM at Level 1, or Levels 6–7.